Cell C fixed wireless has not been working for over 2 weeks now

0 votes
I have not had a connection in over 2 weeks now not matter how many times I am told to hard reset or remove the sim or force a 4G network connection. The mode is a solid red, does not even become blue for a split second, nothing. No one has given me a solution at all and they keep saying they will get back to me? But when it is time to get billed at the end of the month I am expected to pay the full amount right? For a non existent service. Afrihost/CellC pleeeeease make it make sense. What is going on?? This is very annoying and highly unfair. And yes I already filled in that form you people sent me
asked Oct 27, 2018 in Fixed Wireless Internet by Upset (140 points)

1 Answer

0 votes

Good day

We do apologize for the connectivity issues which you have been experiencing.

Please note that there are several reasons which may cause connection issues.

In this case, the reasons include coverage issues and device-related problems.

Coverage issues are complex in nature and may take a while to resolve. To validate if your area is covered, please visit the link below

https://www.afrihost.com/landing/fixed_wireless/#fixed-wireless-availability

 

In the interim, if you have already logged a support request concerning this matter please give us some time to liaise with the LTE provider to get the issue sorted. 

In the meantime please feel free to contact our accounts department to ask for a credit.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

answered Nov 2, 2018 by Rocky (3,540 points)
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