We do apologize for the connectivity issues which you have been experiencing.
Please note that there are several reasons which may cause connection issues.
In this case, the reasons include coverage issues and device-related problems.
Coverage issues are complex in nature and may take a while to resolve. To validate if your area is covered, please visit the link below
In the interim, if you have already logged a support request concerning this matter please give us some time to liaise with the LTE provider to get the issue sorted.
In the meantime please feel free to contact our accounts department to ask for a credit.
If you require further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com