Emails after domain transfer

0 votes

Good day Afrihost

I transferred a website to Afrihost. Just wanted to know how I can go about Migrating the Website, but most importantly the emails to the Afrihost server? Some of the emails are large and that they don't want to loose any emails. Is there a way for me to give you access to the other server, of send the files? They arn't getting any incoming emails at this stage, and I'm getting worried.

Kind regards
Armand

asked Nov 1, 2018 in Shared Hosting by aucampja (120 points)

1 Answer

0 votes

Good day

To transfer your files (emails and website) from your previous hosting provider to us, kindly get the old control panel details and forward them to our hosting department. alternatively, you can download a backup of your files and upload them to your new control panel, then ask our hosting team to restore the backup.

If your previous host was using CPanel, please go to the old CPanel account and select the Backup option, then select Download full website backup which will include the emails. Then login to the new CPanel account and select the Backup option, then use the Restore a Home Directory Backup.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com 

answered Nov 2, 2018 by Rocky (3,540 points)
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