Can Afrihost not put some pressure on Telkom to cancel relocation orders and lines?

0 votes
I logged an online request with Telkom to have my line relocated on the 18th of June 2018. I followed the process as advised by Afrihost support.

I moved to my new address at the beginning of July. After two months of not having internet, I called Telkom to find out what was going on. I was told there is no space in the exchange. I have since then been trying to cancel the relocation request.

Every time I call I am told there is some IT problem and that the person cannot cancel the relocation request. They then say they will escalate the matter and that I should call back in ten days time.  The order number is 260406459A and the case number is 3663126

I know have to carrying paying you (Afrihost) for my adsl line which does not exist until that relocation order is cancelled. Is there no way that you as a respected company in South Africa can do something?

I'm not the only one of your customer in the same postion: https://www.complaintsboard.com/complaints/telkom-sa-soc-re-cancellation-of-relocation-order-c1074279.html
asked Nov 4, 2018 in General by rvdwalt (120 points)

1 Answer

0 votes

Good day

I do apologize for the issues which you have been experiencing.

Please note that we can assist but infrastructure related issues do take a while to resolve.

In the interim, please consider fibre technology which is better than ADSL if your area is covered.

https://www.afrihost.com/fibre/#fibre-availability

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com
 

answered Nov 6, 2018 by Rocky (3,540 points)
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