I logged an online request with Telkom to have my line relocated on the 18th of June 2018. I followed the process as advised by Afrihost support.
I moved to my new address at the beginning of July. After two months of not having internet, I called Telkom to find out what was going on. I was told there is no space in the exchange. I have since then been trying to cancel the relocation request.
Every time I call I am told there is some IT problem and that the person cannot cancel the relocation request. They then say they will escalate the matter and that I should call back in ten days time. The order number is 260406459A and the case number is 3663126
I know have to carrying paying you (Afrihost) for my adsl line which does not exist until that relocation order is cancelled. Is there no way that you as a respected company in South Africa can do something?
I'm not the only one of your customer in the same postion: https://www.complaintsboard.com/complaints/telkom-sa-soc-re-cancellation-of-relocation-order-c1074279.html