fibre download speed slow

0 votes

Hi,

I am on a 4mbps dowload 2mbps upload uncapped package.

when i download a movie, i get download speed of 100-400kbs, (500kbs) being the highest i ever got.

i contacted afrihost end of Oct, and was advised that i reached my fair usage policy limit of 80 gig, which will reset on the 1st of every month. 

so on the 5th Nov, i downloaded a movie, and it was 2gig in size and it took around 5 hours to download, this was around 08:30am, no other devices was contacted and using data except for the PC.

note the pc is connected via LAN cable.

i did run the speed tests as advised by one of the afrihost agents, speed test shows speed of 4mbps download.

 PING and Tracerouter tests was done (can forward the email).

 

IP Address is:165.73.27.236

My pc IP address

IPv4 Default Gateway: 192.168.0.1

Day of Test: Friday

Date: 26-Oct-2018

Time: 18:45pm

C:\Users\izabel>ping www.afrihost.com

Pinging www.afrihost.com [104.20.30.244] with 32 bytes of data:
Reply from 104.20.30.244: bytes=32 time=3ms TTL=58
Reply from 104.20.30.244: bytes=32 time=37ms TTL=58
Reply from 104.20.30.244: bytes=32 time=60ms TTL=58
Reply from 104.20.30.244: bytes=32 time=77ms TTL=58

Ping statistics for 104.20.30.244:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 77ms, Average = 44ms

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dlinkrouter [192.168.0.1]
  2     1 ms    <1 ms     1 ms  165-73-18-1.ip.afrihost.joburg [165.73.18.1]
  3    41 ms     4 ms     2 ms  tobitropin.net.afrihost.co.za [169.1.1.161]
  4     1 ms     1 ms     1 ms  lucopel.net.afrihost.co.za [169.1.1.129]
  5     1 ms     1 ms     1 ms  169-1-21-101.ip.afrihost.co.za [169.1.21.101]
  6     2 ms     2 ms     2 ms  cloudflare.ixp.joburg [196.60.8.198]
  7     2 ms     2 ms     1 ms  www.afrihost.com [104.20.31.244]

Trace complete.
asked Nov 7, 2018 in Fibre by Kubenmd (120 points)

1 Answer

0 votes

Good day


Usually, we refer to file sizes and file transfer speeds in megabytes.

However, when testing your speed on speedtest.net, you'll see it noted in megabits per second instead.

To convert the download rate to the same measurement as your speed test(megabits), multiply the transfer rate by 8.

A transfer rate of 100kbs implies that you are downloading at 0.8mbps, a transfer rate of 400kbs implies that you are downloading at 3.2mbps, a transfer of 500kbs implies that you are downloading at 4mbps.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

answered Nov 7, 2018 by Rocky (3,540 points)
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