Hi. I want to change my ADSL to fibre. Can I keep my old email address with MWeb?

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asked Nov 7, 2018 in General by fibre (120 points)

2 Answers

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Good day

If you would like to keep your @mweb.co.za email address, please contact mweb to find out how you can keep your old email account.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

answered Nov 8, 2018 by Rocky (3,540 points)
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To change from ADSL to Fibre is easy.

Check you have fibre available in your area, this can be checked on our coverage map(https://www.afrihost.com/fibre/#fibre-availability)

Once it is confirmed that you have fibre coverage, all you need to do is sign up for a new fibre package online. Follow the link to our fibre page,(https://www.afrihost.com/fibre/#fibre-packages) select the package you want and follow the easy signup steps.

If you no longer want to use your ADSL line then this will need to be cancelled with your provider.
You can cancel your ADSL line via client zone.(https://clientzone.afrihost.com/en/)

Please note, this will not affect the voice portion of your landline.
If you no longer want your landline this will need to be cancelled directly with Telkom.
answered Nov 9, 2018 by AfriDazzil (40,680 points)