Internet down due to Cpe power light flashing?

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If the light is flashing on my white raycore device, switch the device off for 5 minutes and then turn it back on. This reboots the system. If the light continues to flash, this will require intervention. Please log a ticket with Isp. Internet down for this reason please help.
asked Dec 5, 2018 in General by Trixter (120 points)

1 Answer

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Understanding the lights on the white Raycore device:

The power light
The power light indicates the status of power to the CPE device.
The power light should be on and stable.
If the power light is off, please ensure that the device is plugged in and switch on at the wall.
If the light is flashing, switch the device off for 5 minutes and then turn it back on. This reboots the system. If the light continues to flash, this will require intervention. Please log a ticket with your ISP.

The FX light
The FX light indicates the status of your fibre connection. 
The FX light should be on (the FX light can be red or green).
If the FX light is off, switch the device off for 5 minutes and then turn it back on. This reboots the system. If the light is still off, this will require intervention. Please log a ticket with your ISP.

The LAN light
The LAN light indicates if a device is properly plugged into your CPE. This will turn on when your Wi-Fi router or computer is plugged into the CPE.
If the LAN light is off, it means that your Wi-Fi router or computer is not properly plugged into the CPE. Please make sure that the cables and connectors are properly plugged into the CPE and your Wi-Fi router or computer. Please also make sure that you are using the correct cable. You cannot use a telephone cable. You will need to use a proper Ethernet, LAN or Cat5 cable.
If the LAN light is off, switch the device off for 5 minutes and then turn it back on. This reboots the system. Do the same with your router or computer. If the light is still off, this will require intervention. Please log a ticket with your ISP.

https://vumatel.zendesk.com/hc/en-us/articles/360000296377-Why-is-my-Internet-down-and-how-can-I-fix-it-?mobile_site=true

To log a ticket with Afrihost - https://help.afrihost.com/topic/clientzone/how-to-log-a-support-request

answered Dec 19, 2018 by Rookie (4,740 points)
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