How do I log-in to my cpanel? (credentials from afrihost don't work)

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I have went to Hosting Settings ( on clientzone to retrieve my passwords which were sent to my email. The email contained my cpanel details (amongst other details), however these details don't give me access to the cpanel account (

How do I log in to my cpanel, since my credentials are not giving me access.

asked Dec 6, 2018 in Shared Hosting by Sobantu (120 points)

1 Answer

0 votes

Good Day Sobantu,

To log into cPanel, please follow the steps below:

  • Log into ClientZone
  • Click on the 'Hosting' tab
  • On your right-hand side, click on the shared hosting package you want to log into cPanel on
  • Below the graph on your right, click on the 'cPanel' tab to log in

For further more information on how to log into cPanel, please follow the link below to our Help Centre

If you require further assistance, please 
send a message to our WhatsApp helpline:
or visit our Help Centre:
or see our FAQ page:

Thank you

answered Dec 7, 2018 by AfriClaire (26,810 points)
I had done this numerous times. I ended up contacting the whatsapp beta consultants from afrihost and he says my domain was not properly configured on the server. So he fixed that and I am now fine. Thank you.