I cannot pay my account because it has been suspended

0 votes
My clientzone account has been suspended so I cannot access it to make the payment. How do I settle my account in this case?
asked Dec 9, 2018 in Client Zone by ytp2580 (120 points)

1 Answer

0 votes

Good Day, 

If your account has been locked and you are unable to login to client zone to make payment, there are two ways to unblock it.

If you pay via DEBIT ORDER:
Complete the review form (see FORM URL link below) and provide your debit order verification code which must be sent to security@afrihost.com, this will help to speed up the process. 
Please ensure that you send the verification code from the primary email address used to sign up with Afrihost. 
FORM URL: https://support.afrihost.com/forms/review.php

If you pay via CREDIT CARD:
You will only need to complete the below review form (see FORM URL link below) 
FORM URL: https://support.afrihost.com/forms/review.php

https://help.afrihost.com/topic/accounts/how-to-verify-your-debit-order-payment-details

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Dec 13, 2018 by AfriClaire (18,310 points)
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