but it's not visible

0 votes
asked Dec 14, 2018 in Shared Hosting by Soweto Fun Tours (190 points)

1 Answer

0 votes

Good Day,

It seems that the reason your site cannot be viewed is because the files have not been uploaded and published

The most common way of uploading files to your site’s account is by using FTP (File Transfer Protocol). When you sign up you will be sent your FTP account and details that lets you access files in your account.

You can then use a FTP tool to transfer your website files from your hard drive to your FTP account on the web server. 


There are two ways of uploading content to publish on your website.

Through cPanel:

  • Go to your Afrihost client zone (https://clientzone.afrihost.com)

  • Select hosting

  • Select the hosted product you wish to upload to

  • Select cPanel

  • In cPanel select File manager

  • Select Web Root (public_html/www).

  • Select Upload at the top of the page

  • This will take you to a new page where you need to click on "choose file".

  • Select the file you wish to upload. (this is the file that contains your website) 


Through FileZilla:

(FileZilla needs to be downloaded) 

  • Enter your hostname (domain name or IP address), username and password. The port will be determined by quick connect.

  • Click quick connect - the server will load up on the right-hand side under remote-site and the local machine will be on the left-hand side under local site.

  • Select the file from your local machine that you want to upload - right click and select upload or you can drag and drop to the designated folder on the right-hand side.

  • On the right-hand side ensure you have selected 'public_html' file as the destination file.

Your login details will be saved in the drop-down box next to quick connect for future access.



Afrihost Linux packages from Silver to Platinum also offer a free site builder which you can use to build a website based on a template. Once you install the templates, you can customise the look & feel based on what you desire.

Afrihost also offers access to Softaculous which is a commercial script library that automates the installation of commercial and open source web applications to a website. For example, if you have designed your website on Wordpress this offers you a way to add your WordPress site. 

This can be somewhat daunting and tricky, so if you would like further assistance, please email us: support@afrihost.com 

Or you can send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Dec 19, 2018 by AfriDazzil (40,680 points)