to change DSL line speed I don't have the option to use the existing line but asked to register a new line

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when I try to change my DSL line speed on clientzone I am not given the option to use the existing line but prompted to register a new line; yet when it comes to proceeding it won't allow this as it says the line number already exists on their system - any ideas? Do I need to get Telkom to do this?
asked Dec 29, 2018 in Lines by dmaustin39 (120 points)

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