everytime I try to reset my password it says"Bad credentials" - so I cant get into the client zone

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asked Dec 30, 2018 in Billing by JanetjevdMerwe (120 points)

1 Answer

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Good Day, 

If it says bad credentials, it must be because you have put in the wrong username/email and we will only send password reset settings to the primary email address.

Please check if your username/email is correct and then click on forgot password.

Please follow the steps below to reset your password:

  1. Go to the ClientZone login screen.
  2. Enter the email address that you use for your ClientZone account into the Username field.
  3. Click on the ‘Forgot Password’ button.
  4. We will send you an email with a link to reset your password.
  5. Once on the password reset page, enter and confirm your new password and click on ‘Reset My Password’.
  6. For added security, you will be asked to enter a One Time PIN (OTP). Your OTP will be SMS’d to the primary contact person of the account.
  7. Enter the OTP and click ‘Submit’. Your password will now be reset and you will be logged into your ClientZone account.

For further more information on how to reset your password, please follow the link below to our Help Centre:


If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Jan 2, 2019 by AfriClaire (26,810 points)