Does throttling affect real-time services on the Home Uncapped packages? Specifically Netflix

0 votes
Hello

I've been on a capped account for a long while and had no problems whatsoever, that is until my dad got Netflix. the gigs just started burning up as fast as lighting.

I don't do too much downloads or anything, just the occasional file or two after midnight as this was during the free-time period on capped.

I've read that the home uncapped throttles when under network strain once a user reaches the threshold within a 30-day rolling window. however, it states that real-time services ie web browsing, streaming, secure browsing/https are never shaped/throttled only under special circumstances.

what I would like to know is if Netflix falls under this throttling threshold. I would not like the streaming to be halted or shaped in any way. Again, I'm not a heavy downloader, I do lots of browsing, Youtube streaming, banking, email and Netflix, not many torrents, etc just need the most economical uncapped package that does not slow down Netflix.
asked Jan 2 in ADSL by mathebus (120 points)

1 Answer

0 votes
Hi

Kindly note that home Uncapped Packages are subject to throttling only when a user has reached their monthly threshold and Premium Uncapped Packages are not subject to throttling or monthly threshold.

https://help.afrihost.com/topic/network-management/home-uncapped-shaping

https://www.afrihost.com/microsites/broadband/what_speed/

Your internet speed will also affect the quality of your streaming service eg: 2mbps will struggle to stream HD videos.

Please consider upgrading your package for a smoother streaming experience.

Should you require further assistance,   

Please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  

or visit our Help Centre: https://help.afrihost.com/  

or see our FAQ page: http://faq.afrihost.com  

Thank you
answered Jan 25 by Nino (3,440 points)
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