The line is active but no internet access

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Hi I can't connect my modem ,no internet access

LanlineL number 012 3923376
asked Jan 3 in ADSL by Reginald (120 points)

1 Answer

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Good Day,

Sorry for the inconvenience caused by this.

Please follow the steps below to troubleshoot your ADSL connection:

  • Make sure the router is connected up correctly. 

  • Check if the router comes on. 

  • Remove the micro-filter. 

  • Connect the router directly into the wall socket. 

  • See which lights are blinking on the router. 

 

- If the internet is blinking this means that there is no connection between Afrihost and your router. 

- If the DSL light is blinking this means that the line is down. 

 

1. Is there a dialling tone on your telephone line? 

If there is a dial tone on the line or you do not have a telephone on your connection to check, please check the sync between your DSL modem and the DSLAM.  

- Login to your Afrihost Client Zone (https://clientzone.afrihost.com

- Select Connectivity 

- Select your Telkom DSL Line to be tested 

- Select test my ADSL line 

This will show you where the problem lies.  

If it shows all is fine then please disconnect all cables, from the wall box to the power, and reconnect them and check whether or not the ADSL light on your modem is switching on.  

Should the ADSL light switch be on but you are still not able to connect, please log in to the modem and verify that it is still connecting with your credentials you connecting with the correct credentials? 

If you have the incorrect information or not sure how to check please follow these steps: 

To configure your ADSL modem or router with the correct Afrihost credentials: 

Please connect your router with the ethernet cable to your computer. 

You will need your ADSL username & password for the DSL account. 

It will be your username@afrihost.co.za details; eg: john@afrihost.co.za 

The quickest way to access your modem is through a web browser,  

eg: Internet Explorer, Firefox, Chrome, Safari. 

Most routers/modems come with a manual specifying the IP address of the device allowing you to connect to it. 

Most routers use IP address: 

10.0.0.2 or 

192.168.0.1 or 

192.168.1.1 

but it's best to check the manual to be sure. 

With the IP address, you need to access the router: 

Open your Internet browser and enter the default gateway IP. 

i.e the IP address of the ADSL router/modem that you just found in the instructions above.  

the username & password of most routers are usually: 

username  - admin 

password  - admin or password 

(this is to log in to the router, but check with the manual if this password fails) 

Once logged into the router you'll need to look for one of the following menus to change the settings: 

- Basic Settings or  

- Internet Settings 

*some routers may not have this option - you can look for the "WAN" settings. 

use Afrihost DSL data you only need to a few settings and everything else it either with value or blank.  

Ensure you only change these settings to these details below  

[Router settings]( 

http://www.afrihost.com/site/page/internet_configuration_settings ) 

   Port: 0 

   VPI: Virtual Path Identifier. Should be set to 8. 

   VCI: Virtual Channel Identifier. Should be set to 35. 

   Service Type: PPP over Ethernet (PPPoE). 

   Encapsulation type: LLC 

   Authentication type: Auto 

   Your DNS settings must be set to automatic/dynamic {some routers have the 0.0.0.0 which also means dynamic/automatic} 

    

{you should have received these via email or you can access them through the client zone} 

  This will be (eg:) username@afrihost.co.za 

   Save the settings and restart your router 

- there should be an option under the settings without having to use the power button. 

Are you able to connect now? 

Should the ADSL light not come on after disconnecting and reconnecting cables, please try a different modem or test your modem on a different line.  

If a different modem does not sync as well, there could be an issue on the line or an outage in the area.  

Please check our [Network Status Page](https://www.afrihost.com/site/network_status) for outages in your area. 

Kindly email support@afrihost.com with the results found so that a consultant can run an interrogation on your line and assist further. 

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered 21 hours ago by AfriClaire (12,770 points)
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