Why do Afrihost debit orders go off on the 3rd when I was told I will be billed on the 1st of every month?

+2 votes


asked Mar 5, 2015 in Billing by RocketPower

1 Answer

0 votes
Hello RocketPower

Thank you for your question :)

In regards to being told that our billing is submitted on the 1st of the month this is correct for all of our monthly services.

The problem here is the time it takes for the banks to speak to eachother and make the transaction. Generally speaking once a debit order has been submitted most clients will see the funds removed from their accounts within 24 hours however it can take a day or two longer in a worst case scenario.

So in answer to you our billing is submitted on the 1st of the month every month.

I hope this answers your question and if you have any others please let us know.

answered Mar 5, 2015 by Afri-Accounts (1,010 points)
Further to that if the 1st falls on a Sunday or a public holiday the debit order will only be submitted to the bank the following day thus delaying the debit off your account further.