How do I replace a lost sim card for the fixed wireless option

0 votes
asked Jan 4 in General by Baxinmod (120 points)

1 Answer

0 votes

Good Day,

If your Fixed Wireless sim card has been lost, stolen or damaged you can do a simple Sim Swap in ClientZone.

This will place a sim only order, allocate the sim to the current data package and disable the old sim serial on the network.

Fixed Wireless LTE-A sim swap can be done in Client Zone.

- Log in to Client Zone (
- Click on the Connectivity tab
- On the right-hand side under Fixed Wireless select your package
- On the left-hand side select the blue button that says Sim Replacement
- Follow the easy online steps to get the replacement sim.

If you require further assistance,  
please send a message to our WhatsApp helpline: 
or visit our Help Centre: 
or see our FAQ page: 

Thank you  

answered Jan 7 by AfriDazzil (30,180 points)