I think my account is suspended... I have made a payment and ane t through proof of payment 4 times

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asked Jan 8 in Billing by Moos Home (120 points)

1 Answer

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Good Day,

This is how to settle your account if your payment has failed

If a debit order or credit card payment failed on our system, you can easily settle your account by following the instructions below:

  1. Log into ClientZone.
  2. Click on the ‘Billing’ tab.
  3. Once in the Billing section, click on the ‘Settle my Account’ button.
  4. You will be presented with 4 options to settle your account:
    • Resubmit Debit Order:
      This allows you to resubmit the payment under the same set of banking details that we tried to debit from originally.
    • Update Payment Details:
      This allows you to update your current banking details to new details. When you resubmit the debit order our system will use your new banking details. This is especially useful if you have expired cards/accounts with Afrihost on our system.
    • Once-off Payment:
      This will allow you to make a “future payment” on our system and is used by clients to put their account in credit at their own discretion.***
    • Immediate Payment:
      With this option you can also settle your account, however, unlike ‘Resubmit Debit Order’ this option allows you to decide which banking details you would like to use to settle your account.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Jan 9 by AfriClaire (20,910 points)