I trust you are well,
OpenServe has back up power at the exchange and the MSLANs. You can expect between 4 - 7 hours of service after an outage.
The battery packs and the UPS's are prone to theft, as a result, backup power is not always guaranteed.
However, OpenServe does replace the batteries.
NB: Backup power is limited to the provider and is area specific.
If you require further assistance,
please visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com