I trust you are well,
KIndly note that there are multiple factors that can affect your fibre connection:
Hardware or Fibre line Troubleshooting: Please follow below link for a helpful guide
Kindly check for any reported network outages in your area:
Please also check your account billing is in order via Afrihost ClientZone:
kindly contact our support department should you still have no access.
call on 011 612 7200 and we will gladly assist you.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com