Hi I have no Internet access and account is active and paid in full as per clientzone

0 votes
asked Feb 1 in Fibre by Renierfiber2 (120 points)
i have no internet either and no one is responding

1 Answer

0 votes
Hi Renier

I trust you are well,

KIndly note that there are multiple factors that can affect your fibre connection:

Hardware or Fibre line Troubleshooting: Please follow below link for a helpful guide

https://help.afrihost.com/topic/fibre-broadband/no-fibre-internet-access.

Kindly check for any reported network outages in your area:

https://www.afrihost.com/site/network_status

Please also check your account billing is in order via Afrihost ClientZone:

https://clientzone.afrihost.com/en/login

kindly contact our support department should you still have no access.

call on 011 612 7200 and we will gladly assist you.

Mon-Fri 08:00-17:00

If you require further assistance,   
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
or visit our Help Centre: https://help.afrihost.com/  
or see our FAQ page: http://faq.afrihost.com
answered Feb 11 by Nino (4,040 points)
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