Hi I have no Internet access and account is active and paid in full as per clientzone

0 votes
asked Feb 1, 2019 in Fibre by Renierfiber2 (120 points)
i have no internet either and no one is responding

1 Answer

0 votes
Hi Renier

I trust you are well,

KIndly note that there are multiple factors that can affect your fibre connection:

Hardware or Fibre line Troubleshooting: Please follow below link for a helpful guide


Kindly check for any reported network outages in your area:


Please also check your account billing is in order via Afrihost ClientZone:


kindly contact our support department should you still have no access.

call on 011 612 7200 and we will gladly assist you.

Mon-Fri 08:00-17:00

If you require further assistance,   
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
or visit our Help Centre: https://help.afrihost.com/  
or see our FAQ page: http://faq.afrihost.com
answered Feb 11, 2019 by Nino (23,520 points)