Why is there no support?

0 votes
Why is there no support I paid for this now can't get connected and your Whatsapp support is off??????

So far the service has been shocking, incidentally the provider from my old house came and did a site visit and turns out we have line of sight I am so thrilled because with Net Direct they are there with in a few hours never any down time the speed is amazing and well the service they have already grasped what Afrihost seems to be ignoring.

This is going to be the fastest I have cancelled a service ever might be one for the 2019 record?
asked Feb 2 in Fibre by Tamryn (120 points)
no response for 1.5 hours this is very poor support

2 Answers

0 votes

Good Day Tamryn,

Apologies for any inconvenience caused over the weekend.

Kindly log a callback or utilize our Whatsapp support, should you require assistance over the weekend.

WhatsApp: https://whatsapp.afrihost.com/
Monday - Friday 07:00 - 20:00
Saturday - Sunday  07:00 - 16:00

Call me back: 011 612 7200
Monday - Friday 08:00 - 17:00
https://help.afrihost.com/topic/clientzone/how-to-request-a-call-me-back

alternatively log a support ticket, by emailing  support@afrihost.com
https://help.afrihost.com/topic/clientzone/how-to-log-a-support-request

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Feb 7 by AfriClaire (21,110 points)
0 votes
i do not know why
answered Feb 9 by regina123123123 (300 points)
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