How can I upgrade to another package but that package I want is not on my clientzone

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I please want  the package on your website and not the one on the clientzone
asked Feb 3 in Client Zone by Thea (150 points)

1 Answer

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Good Day Thea,

If you want to change your package with the same provider you are with, you are able to do that on ClientZone following the steps below:

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select your Fixed Wireless package.
  4. Click on the ‘Edit Package’ button.
  5. On the left-hand side, under ‘Change to Another Package’, select the package that you want to change to.
  6. Remember to accept the Terms by clicking on the checkbox and click on ‘Change Package’ to confirm.

But if you want to migrate from Rain to Cell C, you will need to make sure you have Cell C LTE  coverage in your area following the map below:

https://www.afrihost.com/landing/fixed_wireless/#fixed-wireless-availability

You can easily change your Fixed Wireless package from RAIN to Cell C in ClientZone.

As these are two different networks, you will be guided through the process of placing a new order for Cell C and your current package with Rain will be cancelled at the end of the current calendar month.

Follow the steps below to migrate from RAIN to Cell C in ClientZone:

  1. Log in to ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the Fixed Wireless package that you want to switch from.
  4. Click on the ‘Migrate Package’ button.
  5. Tick the box to accept that you have read and understood the process explained.
  6. Click on ‘Start Migration’ and follow the steps to complete the migration.

For further more information on how to migrate from Rain to Cell C, please follow the link below to our Help Center:

https://help.afrihost.com/topic/fixed-wireless-internet/how-to-migrate-from-rain-to-cell-c

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Feb 7 by AfriClaire (18,310 points)
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