I trust you are well,
Kindly log into cPanel via client zone and check on the FTP accounts tab if there is one existing, also confirm FTP access information.
You can create new FTP details in cPanel under Files.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com