Payment Failng

0 votes
Hello,

My account is in arrears and I want to settle it, but it keeps giving me an error code: PaRes = a

I am paying via a Mastercard on clientzone billing.

How can I resolve this problem?

Thank you
asked Feb 12 in Billing by Martinmeyer (120 points)

1 Answer

0 votes

Good Day Martin,

Make sure when you make a payment, you are using Clientzone portal on Chrome or Firefox because for security reasons you will not be able to make a card payment on the ClientZone App

To settle your account in ClientZone, please follow these steps:

  • Login to ClientZone.
  • Click on the ‘Billing’ tab.
  • Once in the Billing section, click on the ‘Make an Account Payment’ button.
  • Choose your preferred payment method and follow the prompts to settle your account.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Feb 13 by AfriClaire (18,310 points)
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