Why am I not receiving the OTP on Clientzone?

0 votes
I have been locked out of  my own account with afrihost sending OTP only via sms, and I dont receive the sms Ive tried their online helo via whatsapp ad they just sent me another stupid OTP which I didnt receive, Im moving to hetzner the afrihost has poor customer service and their agents on whatsapp are quick to end the chat if they cant help you. We keep losing clients because of this stupid function with OTP that we never get.
asked Feb 23, 2019 in Shared Hosting by asanda (120 points)

1 Answer

0 votes

Good Day Asanda,

In order to have the OTP resent to you, please exit the tab/window you are on and reopen it and try again, you should be able to receive the OTP.

If the issue persists, please contact our support department at support@afrihost.com

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Mar 7, 2019 by AfriClaire (26,810 points)