How do I migrate seamlessly from Webafrica ISP to Africhost ISP

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Refer ORDER 371537.  DF Groenewald here. I am MIGRATING for 20Mps D/L - 20Mps U/L Fiber services from Webafrica ISP to Afrihost as ISP. Fibre installation from VUMATEL is already done and operational. I nees a SEAMLESS switch over to Afrihost on 01/03/2019 if possible.
asked Feb 25 in Fibre by Toppie (120 points)

1 Answer

0 votes

Good Day,

In order to successfully migrate your Fibre to Afrihost, you will need to process what we call a Fibre Migration.

Cancel with your current Service Provider

You will need to notify your current ISP and cancel your current services with them. Your ISP and all other ISPs require a 30 day notice period. You may be charged a cancellation/migration fee if applicable.

Once you have been released by your ISP, you can sign up with Afrihost.

Please note

Cancellation Fee: Should you cancel your Afrihost Fibre less than 6 months from installation, or your account falls into arrears, you will be charged a cancellation fee of R999.

For further more information on how to migrate from another fibre provider to Afrihost, please follow the link below to our Help Centre:

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

 

answered Mar 1 by AfriClaire (25,050 points)
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