Question

Afrihost, why are you not acknowledging the Fibre network outage in Constantia Park, Pretoria? I have been informed by your own support people that this is a widespread problem, see your own Whatsapp response: "The line is down from Openserves substation from the tests". We have been down since Friday last week, I logged a call with you on Saturday morning but I have received no feedback besides the automated response and myself wrenching feedback from from your support people. What is going on?

Answer 1

Good day,

Apologies for the downtime you are experiencing.

You are able to see if there is a general outage in there area on our Network Status map
https://www.afrihost.com/site/network_status#fibre

If the area is not mentioned then the issue is isolated and a fault must be logged.
If you have already done this then a technician should be dispatched to you as soon as possible.

Here are some simple steps that can be taken to try and resolve the issue before logging a ticket.
https://help.afrihost.com/topic/fibre-broadband/no-fibre-internet-access

If you require further assistance,    
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com   
or visit our Help Centre: https://help.afrihost.com/   
or see our FAQ page: http://faq.afrihost.com   

Thank you