Our fibre wifi has stopped working

0 votes
D link

P/N: llR825ENA….G1E

MAC ID: 58D56EB2D7C2

WPS PIN: 72144022

H/W Ver.: G1

F/W: Ver.: 3.0.3

Wifi name(SSID) 2.4GHz:

DIR-825

Wifi name5GHz:

DIR-825-5G

Password: 7214402

 

S/N: QXE51|9003734

 

Please assist asap. I have to work
asked Mar 1 in Fibre by nicoleferreira3001 (120 points)

1 Answer

0 votes

Good Day,

Sorry for the inconvenience caused by this.

Follow the steps below to troubleshoot your internet connection.

  1. Disconnect the CPE/ONT’s power supply.
  2. Wait about 10 - 20 minutes for the ONT’s internal cache to clear.
  3. Reconnect the CPE/ONT’s to the power supply.

What are the possible causes of Fibre issues?

  • A Fibre optic cable can bend, twist, or wind. 
  • The cable may be stretched which will damage the cable. 
  • The cable connectors may not be fitted properly.
  • Some problems may not be immediately evident to the naked eye especially when the Fibre cable is damaged internally. 
  • If the lights on the CPE/ONT are not on, there could be a problem with the device or link. 
  • You may be connected to a faulty port. 

For further more information on how to troubleshoot your internet connection, please follow the steps below to our Help Centre:

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Mar 1 by AfriClaire (23,530 points)
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