Account disabled

0 votes
I  cannot login into my account. Says it's disabled. I need to pay my account. Plse help
asked Mar 2, 2019 in Billing by Rochelle (140 points)

2 Answers

0 votes

Good Day Rochelle,

If your account has been locked and you are unable to login to client zone to make payment, there are two ways to unlock it.

If you pay via DEBIT ORDER:
Complete the review form (see FORM URL link below) and provide your debit order verification code which must be sent to, this will help to speed up the process. 
Please ensure that you send the verification code from the primary email address used to sign up with Afrihost. 

If you pay via CREDIT CARD:
You will only need to complete the below review form (see FORM URL link below) 

If you require further assistance, please 
send a message to our WhatsApp helpline:
or visit our Help Centre:
or see our FAQ page:

Thank you

answered Mar 4, 2019 by AfriClaire (26,810 points)
0 votes
I had the same problem.
answered Mar 19, 2019 by Heltall (1,740 points)