Account disabled

0 votes
I  cannot login into my account. Says it's disabled. I need to pay my account. Plse help
asked Mar 2 in Billing by Rochelle (140 points)

2 Answers

0 votes

Good Day Rochelle,

If your account has been locked and you are unable to login to client zone to make payment, there are two ways to unlock it.

If you pay via DEBIT ORDER:
Complete the review form (see FORM URL link below) and provide your debit order verification code which must be sent to security@afrihost.com, this will help to speed up the process. 
Please ensure that you send the verification code from the primary email address used to sign up with Afrihost. 
FORM URL: https://support.afrihost.com/forms/review.php

If you pay via CREDIT CARD:
You will only need to complete the below review form (see FORM URL link below) 
FORM URL: https://support.afrihost.com/forms/review.php

https://help.afrihost.com/topic/accounts/how-to-verify-your-debit-order-payment-details

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Mar 4 by AfriClaire (19,950 points)
0 votes
I had the same problem.
answered Mar 19 by Heltall (1,740 points)
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