Hi my name is mark laing and my d- link is not connected to the internet please help

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asked Mar 8 in Fibre by Jessela (120 points)

1 Answer

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Good Day,

Sorry for the inconvenience caused by this.

Please follow the steps below to troubleshoot your internet connection.

  1. Disconnect the CPE/ONT’s power supply.
  2. Wait about 10 - 20 minutes for the ONT’s internal cache to clear.
  3. Reconnect the CPE/ONT’s to the power supply.

What are the possible causes of Fibre issues?

  • A Fibre optic cable can bend, twist, or wind. 
  • The cable may be stretched which will damage the cable. 
  • The cable connectors may not be fitted properly.
  • Some problems may not be immediately evident to the naked eye especially when the Fibre cable is damaged internally. 
  • If the lights on the CPE/ONT are not on, there could be a problem with the device or link. 
  • You may be connected to a faulty port. 

For further more information on how to troubleshoot your internet connection, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/fibre-broadband/no-fibre-internet-access

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://www.afrihost.com/site/help_centre
or see our FAQ page: http://faq.afrihost.com

Thank You

answered Mar 15 by AfriClaire (21,110 points)
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