lf l change to fixed wireless LTE,does my existing package automaticaly fall away.?

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asked Mar 22, 2019 in Fixed Wireless LTE Internet by Christo Smit (210 points)

1 Answer

+1 vote

Good Day Christo,

Your existing package won't automatically fall away, you can choose to keep your existing package or cancel it.

To change from DSL to Fixed Wireless, you need to cancel your DSL package and then sign up for Fixed Wireless package.

Follow the steps below to cancel your DSL data service in ClientZone.

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the DSL package you want to change.
  4. Click on the ‘Edit Package’ button.
  5. Now click on the ‘Cancel this Service’ button.
  6. Complete the form and click on ‘Cancel this Service’ to confirm your cancellation.

Important: Any cancellations done before the 15th of the month will take effect at the end of that month. Cancellations done after the 15th of the month will then only be effective from the end of the following month. Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

For further more information on how to cancel your DSL package, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/adsl-and-vdsl/how-to-cancel-your-dsl-package-in-clientzone

Follow the steps below to cancel your DSL line in ClientZone.

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the DSL line you want to cancel.
  4. Now click on the ‘Cancel this Service’ button.
  5. Complete the form and click on ‘Cancel this Service’ to confirm your cancellation.

Important: A 30 day notice period is required before any DSL line cancellation is processed. Any cancellations done before the 15th of the month will take effect at the end of that month. Cancellations done after the 15th of the month will then only be effective from the end of the following month and not in the current month. All DSL line cancellations are processed on the 1st of every month. Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

For further more information on how to cancel your DSL line, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/adsl-and-vdsl/how-to-cancel-your-dsl-line-in-clientzone

How to sign up via the Fixed Wireless Internet Microsite

  1. Go to the Coverage Map of the Fixed Wireless microsite.
  2. Enter your address to check availability in your area.
  3. If you do not have coverage, you will be presented with an Interest Form. You can fill in your details and we will let you know once Fixed Wireless is available in your area.
  4. If you do have coverage, click on the Sign up Now button to continue.
  5. Choose how much data you need every month and click on ‘Sign up Now’ under the relevant data package.
  6. You will be redirected to the Afrihost Order Form.
  7. Confirm your data package and click ‘Next’.
  8. You can choose to add a Modem or, alternatively, get a SIM-only package.
  9. Before completing the order, you’ll be asked to either log into your ClientZone account (for existing clients) or you can sign up for a ClientZone account if you are new to Afrihost.
  10. Follow the prompts to complete your order.

How to sign up via the Afrihost Order Form

  1. Go to the Afrihost Order Form.
  2. Click on the ‘Mobile & Wireless’ tab.
  3. Then select Wireless Internet.
  4. First, we need to check if you have coverage in your area. Click on the ‘Let’s check my coverage’ button and enter your address. If you have coverage, click on ‘Sign up now’ to continue with the order process.
  5. You will now be able to select your data package and add a Modem (if needed).
  6. Before completing the order, you’ll be asked to either log into your ClientZone account (for existing clients) or you can sign up for a ClientZone account if you are new to Afrihost.
  7. Follow the prompts to complete your order.

For further more information on how to sign up for Fixed Wireless, please follow the steps below to our Help Centre:

https://help.afrihost.com/topic/fixed-wireless-internet/how-to-sign-up-for-a-fixed-wireless-internet-package

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Apr 4, 2019 by AfriClaire (26,810 points)
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