I trust you are well,
Kindly note that you will need to contact Fibre support and accounts regarding the 7-day cancellation,
However in the event, as you have a Fault with your fibre line, please allow the dedicated support team to resolve the issue and get you connected asap.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com