Cancellation within 1st 7 day

0 votes
How do i go about being cancelling the fibre product since its been active for 7 days but we cannot access the internet. Been speaking to a number of consultants who also can't figure it out. We managed to active the 1st day and after a few hours it stopped and has not worked since then.
asked Mar 27 in Fibre by SHelen (120 points)

1 Answer

0 votes
Hi Helen

I trust you are well,

Kindly note that you will need to contact Fibre support and accounts regarding the 7-day cancellation,

However in the event, as you have a Fault with your fibre line, please allow the dedicated support team to resolve the issue and get you connected asap.

If you require further assistance,   
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com  
or visit our Help Centre: https://help.afrihost.com/  
or see our FAQ page: http://faq.afrihost.com
answered Apr 23 by Nino (8,480 points)
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