Can i stop usage for a period of time whitout disconnecting?

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asked Apr 2 in General by Karen Lombard (120 points)

1 Answer

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Good Day Karen,

Yes, you can now temporarily ‘Pause’ your account for up to 6 full months with only a few clicks.

You can schedule a payment/service holiday from any point in the next month onwards - since you’ve already paid for this month. Perfect for when you’re going on holiday for a few weeks!

You can pause the following products:

  • Capped DSL
  • Uncapped DSL
  • Mobile Data

Important: The account pause function only applies to data packages only. We are not able to pause the monthly billing for your DSL line, as Telkom still bills Afrihost on a monthly basis for the line.

How to pause your service

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the product you want to pause.
  4. Click on the ‘Edit Package’ button.
  5. Click on the ‘Pause this Service’ button.
  6. In the Pause Service pop-up window, select the pause start/end dates and the reason for pausing your service.
  7. Once done, click on the ‘Pause this Service’ button to submit your request.

Account Pauses are only effective from a future date for which you have not prepaid service. i.e. since you have already paid for this month, even if you select today as the start date, your account pause will only be effective from the 1st of next month.

You can however choose a date such as the 7th of the next month as your start date.

You will be billed the full amount of your account when unpaused.

Please note: The pause option is disabled during our billing run from the 15th of every month. If your pause is set to start on the 15th, your billing will still be submitted to the bank for the coming month.

For further more information on how to pause your services, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/clientzone/how-to-pause-your-services

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Apr 3 by AfriClaire (20,950 points)
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