I trust you are well,
Kindly note that you should not be receiving this error once your domain has fully populated after registration,
However please log into your cPanel and make sure there is an active FTP account thus to link to Site Builder,
Kindly send an email to firstname.lastname@example.org should you require Afrihost to fix this on your behalf.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com