This feature requires the “ftpaccts” option and is not enabled on your account.

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I registered a new site and I am getting this message when I open site builder
asked Apr 2, 2019 in Shared Hosting by datajoy (120 points)

1 Answer

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Hi Joy

I trust you are well,

Kindly note that you should not be receiving this error once your domain has fully populated after registration, 

However please log into your cPanel and make sure there is an active FTP account thus to link to Site Builder,

Kindly send an email to should you require Afrihost to fix this on your behalf.

If you require further assistance,   

please send a message to our WhatsApp helpline:  

or visit our Help Centre:  

or see our FAQ page:


answered May 9, 2019 by Nino (16,200 points)