Cannot login to client zone

0 votes
During the registration afrihost site shows some server error. But the registration completed mail came to my registered mailid. Bit while try to login to client zone, the site is showing account disabled. Please help.
asked Apr 5 in Client Zone by kokulk (120 points)
I Jan Van Der Plaat - used to login to Client Zone with this logon "janvanderplaat@afrihost.co.za", but have forgotten my password and I am requesting to change it as I must redo my wife's email account and need to go into Afrihost's Client Zone.. Could someone please help in this matter....????

1 Answer

0 votes

Good Day, 

Sorry for the inconvenience caused by this.

Please try to reset your login password and see if you are able to log in after that.

Please follow the steps below to reset your password.

  1. Go to the ClientZone login screen.
  2. Enter the email address that you use to access your ClientZone account into the Username field.
  3. Click on the ‘Forgot Password’ button.
  4. A reset link will be emailed to the primary account holder to reset your password.
  5. Once on the password reset page, enter and confirm your new password and click on ‘Reset My Password’.
  6. For added security, you will be asked to enter a One Time PIN (OTP). Your OTP will be SMS’d to the primary contact person of the account.
  7. Enter the OTP and click ‘Submit’. Your password will now be reset and you will be logged into your ClientZone account.

If the issue persists, please contact our support department at support@afrihost.com they will assist you further.

For further more information on how to reset your password, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/clientzone/how-to-reset-your-clientzone-password

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Apr 12 by AfriClaire (21,110 points)
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