Account debited with out me using the service

0 votes
Good Day.  I applied for a Afrihost month-to-month.  I was approved.  My Sim card can not be ported to MTN network.  I need to get a new sim card and port my number.  My question is, why has my bank account been debited when I am not able to use the service?
asked Apr 10 in Billing by Craig.01 (120 points)

1 Answer

0 votes

Good Day Craig, 

Apologies for the inconvenience caused by this.

The system automatically charges you when your account is activated,

However, please contact our accounts department at so they can further assist you.

If you require further assistance, please 
send a message to our WhatsApp helpline:
or visit our Help Centre:
or see our FAQ page:

Thank you


answered Apr 24 by AfriClaire (21,110 points)