Account debited with out me using the service

0 votes
Good Day.  I applied for a Afrihost month-to-month.  I was approved.  My Sim card can not be ported to MTN network.  I need to get a new sim card and port my number.  My question is, why has my bank account been debited when I am not able to use the service?
asked Apr 10 in Billing by Craig.01 (120 points)

1 Answer

0 votes

Good Day Craig, 

Apologies for the inconvenience caused by this.

The system automatically charges you when your account is activated,

However, please contact our accounts department at accounts@afrihost.com so they can further assist you.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

 

answered Apr 24 by AfriClaire (18,750 points)
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