I trust you are well,
Kindly note you will have to contact Afrihost support to resolve your Fibre issue, there are various platforms available.
Want to talk to someone over the phone? 0800 011 000
or log a ticket via ClientZone.
If you require further assistance,
please visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com