My WiFi strength is very weak

0 votes
My WiFi router signal is very weak.

We have rebooted etc, at times there is no signal and I have to reboot it again.

Please you help me.

Thank you

asked Apr 21, 2019 in Devices by mitchelldebs (120 points)

2 Answers

0 votes

Good Day Debbie,

Apologies for the inconvenience caused by this.

Please try these steps to improve your line speeds:

- Please reboot your CPE/ONT then test your connection again.

If the issue persists, kindly do the following:

1. How many devices are connected to your network?
If more than one, kindly test with only one device connected then test your line again.

2. How is the device connected to the router?
If by Wi-Fi, how far is it from the router?
Please move closer to the router to establish if the distance is an issue.

3. Could you please test your speed (
What was the speed you got,  
Upload speed?
Download speed?

4. Please check to see if there are any other processes using up most of your bandwidth on each device.
You can do this by using the Resource Monitor for a Windows computer and Activity Monitor for Mac computers.
The Resource and Activity Monitor both have Network tabs that can be used to monitor network activity.
Is there any other network activity?

If the problem persists please send the above information gathered to

 If you are with Vumatel and experiencing slow speeds, please do the following:

  1. Go to the Vumatel shop front.
  2. In the top right corner, click on ‘Login’.
  3. Click on the ‘Login or Register’ link on the top right corner of the page to log in.
  4. Enter your Vumatel username and password to log in and click continue.
  5. Click on the ‘Speed Test’ dropdown at the top of the page and select the city you are residing in.
  6. A speed test will run and you will see the speeds you are getting on your Vumatel line.

 For further more information on how to do a speed test for a Vumatel line, please follow the link below to our Help Centre:

If you require further assistance, please 
send a message to our WhatsApp helpline:
or visit our Help Centre:
or see our FAQ page:

Thank you

answered Apr 23, 2019 by AfriClaire (26,810 points)
0 votes
You have to understand, that sometimes it's not about software problems, but a hardware issue. It's been a while since the first time my husband explained me how it works and showed me everything I need to make about it. So long story short - when my WiFi router was giving me a bad signal, I've changed a location of it, simply moving it to another place, and what really helped me with it is tap and die set I've chosen from here: ( Everybody should have toolkit sets like this, cause it can help in any house's issue.
answered May 16, 2019 by kattie11 (140 points)