Router not delivered

0 votes
My installation is on Monday, 06/05/2019 and have not received my router????
asked May 3 in Devices by Animal farm (120 points)

1 Answer

0 votes

Good Day, 

It will not be a problem when the installation is done and you do not have the router with you yet.

When you have received your router, all you need to do is activate your Fibre connection.

How to activate your Vumatel Fibre connection

Once your line has been installed, you are only one step away from enjoying pure Internet joy. Activation needs to be done on your end.

Connect your hardware

You have to connect your Fibre-ready Wi-Fi router to the CPE using an Ethernet cable. The cable has to be connected on LAN1 of Vuma’s RAYCORE CPE and the INTERNET port on the Afrihost-supplied. If using your own Wi-Fi router, the port may be labelled WAN if not INTERNET.

Locate your Object / VT number on the Vumatel shop front

Once your physical connection is ready, try going to any website on your Internet browser. You will be redirected to shop.vumatel.co.za. You can also go directly to the address.

Enter your Object / VT number in ClientZone

Once you have your Object / VT number, copy it and head over to ClientZone:

  • Log into ClientZone.
  • Click on the ‘Connectivity’ tab.
  • Select your Vumatel Fibre package.
  • Paste the Object / VT number in the ‘Object Number’ field.
  • Click on ‘Submit Object Number’ to confirm.

Give it at least an hour then you will be good to go.

For further more information on how to activate your Vumatel fibre connection, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/fibre-broadband/how-to-activate-your-vumatel-fibre-connection

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered May 13 by AfriClaire (18,790 points)
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