why is my service not connected

0 votes
Hi, why is my service not connected. Please activate me. My fibre router was installed on Thursday 2 May. My ID no 6110195142089. Joykumar Gungapersadh,
asked May 4 in ADSL by Joyg (120 points)

1 Answer

0 votes

Good Day,

Once the CPE box is installed in your home:

Connect the ethernet cable from LAN Port 1 on the CPE/ONT device (the device that has been mounted on the wall) into the WAN/Internet port on your Afrihost fibre router. Ensure CPE is powered up and lights are showing on the device.

Then connect a LAN/ Ethernet cable from a WAN port on your fibre router to your computer OR connect wirelessly to the router’s network (the 2.5 GHz or 5 GHz one) and the password will be written on a sticker underneath it.

The ethernet ‘LINK’ light must show on the CPE and the WAN port of your router. If the link light is present, it means that your fibre router is powered up correctly.

You will then be able to connect to the internet at 10Mbps for 2 hours in order to activate your fibre account.

Activate your Fibre account.

Once connected to the CPE you need to activate your account.

visit activate.afrihost.com and follow the instructions to activate your Fibre package.

Once activated, do the following to set up your router for a DHCP connection:

This is for all fibre providers except Openserve. Openserve connects via a PPPoE connection.

  1. Open your preferred internet browser. Enter into the address bar and press enter.
  2. You will be taken to the router login screen.
  3. For the username enter ‘admin’.
  4. Leave the password field empty.
  5. Click ‘Login’.
  6. Now click ‘Start’ to start the ‘Internet Connection Setup Wizard’.
  7. Select your language and click ‘Continue’.
  8. From the drop-down menu select ‘Wired Connection’ for the connection type and click ‘Next’.
  9. From the drop-down menu select ‘Router’ for the work mode and click ‘Next’.
  10. From the drop-down menu select ‘Dynamic IPv4’ as the WAN connection type and click ‘Next’.
  11. Configure the 2.4Ghz network name and password and click ‘Next’.
  12. Configure the 5Ghz network name and password and click ‘Next’.
  13. Do not enable IPTV, click ‘Next’.
  14. Do not enable VOIP, click ‘Next’.
  15. Set up the new password for the router if it is the first time logging in and click ‘Next’.
  16. Please note the summary of your settings or to download the configuration backup file.
  17. Click ‘Apply’ to save these settings.

If you wish to change your wireless network settings please follow the steps below:

  • On the router’s main page click ‘Wireless Settings’.
  • Select ‘Wireless Connection Setup’.
  • Under the Network Name (SSID) change the name(s) to whatever you want it to be.
  • Make sure you choose ‘Manually Assign a Network Key’ and click ‘Next’.
  • Choose a password for your network under ‘Wireless Security Password’ and click ‘Next’.
  • You will be taken to a summary page, click ‘Save’ to confirm your changes.
  • The settings will take a short while to save and then you will be connected.

For further more information on how to set up your Fibre router, please follow the link below to our Help Centre:


If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered May 14 by AfriClaire (21,190 points)