I trust you are well,
Kindly note that in the event that you have not received the FTP email you will need to regenerate it via ClientZone,
Log into client zone
Select Hosting - Hosting - Hosting Settings - Send PAsswords.
Send to the desired mailbox.
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com