Fibre connection asking to sign in

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Good evening

Our fibre connection keeps asking every connected device to sign in. Signed in and it asks every time after being out of range. Please help
asked May 22, 2019 in ADSL by Jolani98 (120 points)

1 Answer

0 votes
Good day

I trust that you are well. When that happens it is usually due to the incorrect physical connection or incorrect mapping of your device.

When activating always make sure that you have ONT>>router>> laptop/cellphone (wifi)

DO NOT go to the afrihost activation page when connecting a laptop directly to the ONT (unless advised by an afrihost agent for trouble shooting purposes) this will map your laptop which will in turn cause the every device connecting to the network to as you to activate because our system will pick up the laptop as a foreign device.

Do contact our support for further troubleshooting on the matter.
answered May 23, 2019 by fumane.m (140 points)