Please Install modem OBJECT number: VT-AS-OB-1644 was supplied by Vumatel about 1 hour ago

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Who will install the modem in my house and when?

The Vumatel installation team installed the connectivity point in my house and the installer Rudy gave me this OBJECTv Number: VT-AS-OB-1644 and said that you (Afrihost) would complete the installation.
asked Aug 29 in Fibre by David A F Miles (120 points)

1 Answer

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Good day Sir,

Very happy to have you join our fibre family.

Now that you have your Object number from Vumatel you need to activate the line.
This is very simple and can be done in the Afrihost ClietZone, the link below will help you with additional information.
https://help.afrihost.com/topic/fibre-broadband/how-to-activate-your-vumatel-fibre-connection

Once you have your Object / VT number, enter it in to ClientZone:

  • Log into ClientZone.
  • Click on the ‘Connectivity’ tab.
  • Select your Vumatel Fibre package.
  • Enter the Object / VT number in the ‘Object Number’ field.
  • Click on ‘Submit Object Number’ to confirm.

Give it at least an hour then you will be good to go.

Your router is already pre-configured and should simply be a plugin and go device.
Below are the easy to follow steps should you need to set up the router.
https://help.afrihost.com/topic/fibre-broadband/how-to-set-up-your-fibre-router-for-all-other-providers

If you require further assistance,     

Please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday.    
or visit our Help Centre: https://help.afrihost.com/    
or see our FAQ page: http://faq.afrihost.com    

Thank you 

answered Sep 2 by AfriDazzil (32,780 points)
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