I trust you are well,
Kindly note that you can reset the device and use the default password inder the cover.
Kindly follow below link for step guide:
If you require further assistance,
please send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com