Fibre issue with migration from SkiFi to Afrihost for Upgrade of line

0 votes
Hello,

 

Please advise me as a customer where I can start with the process to migrate my fibre to Afrihost. My previous ISP said they released the line a week ago and now. Afrihost said they will be able to migrate the fibre if I could send them supporting documents (Cancellation Docs). I'm now concerned as my last conversation with Afrihost is that I need to contact my Fibre Provider. This is a problem, as the Provider is OpenServe, we clients cannot contact them directly. How would I go about to help in this process?
asked Sep 19 in Fibre by rabothole (120 points)

1 Answer

0 votes

Good Day,

In order to successfully migrate your Fibre to Afrihost, you will need to process what we call a Fibre Migration.

Cancel with your current Service Provider

You will need to notify your current ISP and cancel your current services with them. Your ISP and all other ISPs require a 30 day notice period. You may be charged a cancellation/migration fee if applicable.

Once you have been released by your ISP, you can sign up with Afrihost.

Please note

Cancellation Fee: Should you cancel your Afrihost Fibre less than 6 months from installation, or your account falls into arrears, you will be charged a cancellation fee of R999.

For further more information on how to migrate from another fibre provider to Afrihost, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/fibre-broadband/how-to-migrate-your-fibre-line-from-another-provider-to-afrihost

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Sep 27 by AfriClaire (21,670 points)
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