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+1 vote
We are extremly frustrated in that we cannot read the result of the SUBMITTED page FROM our webpage on any make of computer.

The email address to which it should be submitted (and which we should be able to read with our password) is NOT divulged to the public clients as its a security request from our legal team. So please don't make the email address to which the SUBMIT request goes, public in your answer, as it will be a breach to our requested security.

We have been informed by our website maker that we should set up a mail programme on OUR computer, which happens to be Apple. We have approached Apple and have been informed that it's a SERVER OR PROGRAMMING PROBLEM problem and that it has nothing to do with Apple sofware.

We use use several differnet makes of computer and we and our partners have to be able to access and read the sent email result on ANY MAKE (Microsoft or Apple or other makes) without problem provided we have the password to read the message. And we should be able to access it on any computer without modyfying the supplied mail software of the computer!

(For example we have a website with !&! (IONOS) serving a similar answering system to that we have asked to be incoporated in our webite and we have no problem to access on different computers.)

Please answer this mail (or rectify the problem) as a priority as the problem is hampering our business development.

I trust we will have an answer as soon as possible.

Thank you.

D. Kowen
asked Sep 28, 2019 in Client Zone by scrambled (200 points)

2 Answers

0 votes
It seems I misspelt the webpage its:
answered Sep 28, 2019 by scrambled (200 points)
0 votes

Good day, 

I trust you are well,

There are 2 factors to note:

  1. You will need your web developer top-adjust your contact form as per your required mailbox.  The domain mailbox has to be registered and added to the contact form settings.
  2. In order to receive an email from the contact form, the domain mailbox has to be settup on each computer/device or can be accessed via webmail.

Kindly have a look at the link below:

If you require further assistance,   

please send a message to our WhatsApp helpline:  

or visit our Help Centre:  

or see our FAQ page:


answered Oct 3, 2019 by Nino (27,970 points)