Fiber connection drops

+2 votes
Fiber connection drop while useing the internet. Iam busy watching showmax or dstv now and the connection will just go off, all my devices will go off (but my ont lights are all green and my dlink router lights are all blue) and about 2-3min it will work again then you can watch again or use the internet again for about 20-30min and then it will drop again do it again all over. Tried different router still the same problem, turned the ont and  router off for 20min and back on again but still the same. Afrihost reset the connection and i reactivate my acount still the same problem.

Please help...
asked Sep 28, 2019 in Fibre by Jasp3r (140 points)

2 Answers

0 votes

Good day

I trust you are well,

 There are various factors the can affect the quality of your fibre connection.

You will need to go through the troubleshooting cycle, kindly visit link below:

You can also contact Support for in-depth Tech assistant.

If you require further assistance,   

please send a message to our WhatsApp helpline:  

or visit our Help Centre:  

or see our FAQ page:

answered Oct 29, 2019 by Nino (16,560 points)
0 votes
I have exactly the same problem. Never happened on ADSL. I was with Axxess then
answered Oct 31, 2019 by wigs (170 points)