Setting up email on Outlook for the first time

+1 vote

Good morning

I did find the question and answer to setup Outlook for my AH email. I use Windows 10, Microsoft OL 10, on my laptop. But when I follow the instructions nothing looks familiar to your flow of prompts. I attach what it comes up with so that you can see that it does not connect to server.Screen snip

asked Oct 24, 2019 in General by Alma Torlage (130 points)

1 Answer

0 votes

Good Day,

Please follow the steps below to set up your Afrihost-hosted email address in Microsoft Outlook 2016 / 365.

Open account settings in Outlook

  • Open Outlook.
  • At the top of your window, click on ‘File’.
  • Select ‘Add Account’.
  • Then select ‘Account Settings’.

Enter your mail details

  • A Welcome to outlook box will appear, enter your email address.
  • Select Advanced options, then select ‘Let me set up my account manually’.
  • Click ‘Connect’.
  • Choose an account type – select IMAP (or POP)
  • Enter your Server Settings:

Incoming mail server settings:

Server: Enter mail. (dot) before your domain name. eg: mail.domainname.co.za

Port: 993 (or 110 for POP)

Encryption method: SSL

Require logon using Secure Password Authentication (SPA) is unticked.

Outgoing mail server settings (SMTP):

Server: Enter  mail. (dot) before your domain name. eg: mail.domainname.co.za

Port: 587

Encryption method: SSL

Require logon using Secure Password Authentication (SPA) is unticked.

  • Click ‘Connect’.
  • Enter the password and tick save this password then Click ‘OK’.
  • Account Setup is complete.
  • Click ‘OK’.

For further more information on how to set up your mail outlook, please follow the link below to our Help Centre:

https://help.afrihost.com/topic/email/how-to-set-up-your-mail-in-microsoft-outlook

If you require further assistance, please 
send a message to our Whatsapp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
​​​​or see our FAQ page: http://faq.afrihost.com

Thank you

answered Oct 24, 2019 by AfriClaire (26,810 points)
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