More than two weeks ago you informed me Frogfoot will contact me to come and replace the ONT device. Thus far no-one has contacted me. Now this. Blitzfibre were pretty good in their response times and effective in fixing issues. I hope this issue is not a fore-runner of what service we can expect from Frogfoot. Frogs jump, and I expect them to just do so when there is an issue ;-) ;-)o Please advise when I can expect a response of ANY kind? What is the way forward? Will you credit me for the days of no service? I would expect that.